Utility Information & Payments

Paying your bill

Utility customers are currently able to pay their bill by stopping in City Hall and dropping off payment, placing payment in either of the drop boxes located outside of City Hall, via PSN, or by signing up for Auto Pay through the City of Ashland.

Any questions regarding your utility bill?  Call the Utility Billing Office 715-682-7056 (M-F 8am-4pm)


want to make an online payment? 

Go to the Payment Service Network (PSN) epayment portal to make an online utility payment.

Miscellaneous payments can also be made by going to PSN Payments

Payment Service Network Logo

enroll in auto pay

The City of Ashland is now offering Auto Pay at NO CHARGE for utility customers.  To enroll in Auto Pay please complete the form linked below and return to Ashland City Hall with either a voided check or deposit ticket. 

Utility Auto Payment Form

For any questions regarding Auto Pay please contact the Utility Billing Office at 715-682-7056.

auto pay Enrollment

This service is offered at no charge to utlity customers

Payments made through Auto Pay will be taken from banking accounts on the bill due date.  If customers are currently enrolled in Payment Services Network (PSN) auto pay they will need to cancel directly with PSN, city staff do not have the capability to do this on behalf of the customer.

If you are interested in this service, please complete the Auto Pay Form and return to Ashland City Hall with either a voided check or deposit slip.

Questions? Contact Utility Billing Department at 715-682-7056.

Are you a new homeowner or tenant?

UPdate utility account infomation here

If you are changing addresses you will need to update your utility account information.  Please complete and submit the appropriate form linked below. 

Home Owner - Change Form

Rental - Change Form




Water Rate information

Site Tools

Water Rate Increase Information

  1. 2013 Water Rate Decision (PDF)
  2. Public Fire Protection Brochure (PDF)
  3. Public Service Commission of Wisconsin Tarriff May 8, 2013 (PDF)
  4. Public Service Commission of Wisconsin Water Rate Public Hearing (PDF)
  5. Public Service Commission Staff Proposal (PDF)
  6. Rate Increase Letter May 8, 2013 (PDF)
  7. Water Rate Study (PDF)
  8. Water Utility Operating Rules (PDF)

Wastewater Rate Increase Information

  1. Wastewater Rate Comparisons (PDF)
  2. Wastewater Rate Study (PDF)

Additional Public Utility Information

  1. 2019 Drinking Water Quality Report
  2. Guidelines For Combining Parcels (PDF)